"I ordered two items… a brisket knife and a fire box… ups delivered the knife but not the fire box… this order is not yet received and i need a resolution because your system and ups shows it as delivered… it is not"
Overall rating: 4.6969695 / 5 from 33 reviews.
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Reviews
"Came broken"
Quick and efficient service all
"Quick and efficient service all around."
Came quickly on line warranty
"Came quickly on line warranty system worked well. Digging it out of all the transport foam not too much fun but it works."
I have owned my XL
"I have owned my XL Big Green Egg for 16 years now, and have nothing but praise. When I filed the warranty claim for the firebox that had cracked, I had a new firebox in about 2 weeks."
Great customer service!
"Great customer service!"
Fast and great service.
"Fast and great service."
I love my big green
"I love my big green Egg XL thanks for getting my warranty part to me hassle free"
Great customer service. . . highly responsive, supportive
"Great customer service. . . highly responsive, supportive and timely! Well done BGE!!"
Bought my egg several years
"Bought my egg several years ago before the stress relief cut was added to the firebox. The firebox cracked almost immediately. After a long distance move the firebox broke all the way so I replaced it. Hopefully this new one with the stress relief cut will last a long time"