Warranty Claim
We'll get you back to making memories in no time!
How to Start a Claim
Step 1
Registration & Claim
Already registered? Enter your registration email and upload 2-3 photos of the broken part. You’ll hear back within 2 business days. Accessory claim? Skip registration and go straight to filling a claim.
Step 2
Approval
Once your claim is approved, we’ll notify you via email. You can then choose to have replacement parts shipped directly to you (shipping costs may apply) or have them fulfilled at no cost through any local dealer.
Step 3
Get the Part
If you’ve chosen direct shipment, complete the checkout process, your product is on its way! For Dealer Fulfillment, we’ll email you a QR code to present at your local dealer when picking up your replacement part.
Start a Warranty Claim
FAQ
What information do I need to provide when filing a warranty claim?
You will need to provide your email to verify your warranty registration. For the claim, you will need to provide photos of the broken parts.
How long does it take to process a warranty claim?
We’ll get back to you in 2 business days! You will be able to track status of your claim and receive dedicated support.
Will I receive a notification when my warranty claim is being processed?
Yes, you will receive email notifications throughout the process, including
confirmation of claim receipt, status updates, and the final resolution.
What should I do if my warranty claim is denied?
If your warranty claim is denied, you can contact our customer service team to discuss the reasons for denial and explore alternative solutions.
Are there any specific conditions or exclusions for warranty coverage?
Yes, the warranty covers defects in materials and workmanship but does not cover damage caused by misuse, neglect, accidental damage, or unauthorized modifications. Please refer to the warranty terms and conditions for full details.
What parts of the Big Green Egg are covered under the warranty?
The ceramic parts of the Big Green Egg are covered by a limited lifetime warranty. Other components, such as metal parts, gaskets, and accessories, have varying warranty periods. Check out our warranty terms and conditions for specific coverage details.
Is there a limit to the number of warranty claims I can file?
There is no limit to the number of warranty claims you can file, as long as
they are within the terms and conditions of the warranty coverage.
Who can I contact for assistance with my warranty claim?
For assistance with your warranty claim, you can contact our customer service team.
How will I be able to receive my replacement part?
Customers can choose to have the part shipped directly to their home for a shipping and handling fee, or they can select free pickup at their authorized Big Green Egg dealer.
How do I ensure my product is in stock at a Dealer?
Reach out to the dealer and use our tools during the warranty claim process to check dealer stock. Regardless of our tools, is it always smart to double check with the dealer.