A Lifetime of Cooking with Big Green Egg
A new and improved warranty process to celebrate 50 years of Big Green Egg.
Warranty Explained
Step 1
Register Your Egg
We want to make this as easy as possible. Registering your Big Green Egg is quick, and easy. All we need is your Egg ID and your proof of purchase and you’re set for life.
Step 2
Start a Claim
Enter the email you used to register your Egg and upload 2-3 pictures of the broken part. That’s all we need. We’ll get back to you within 2 business days!
Step 3
Approval
Once your claim is approved, you can choose to have replacement parts shipped directly to you (shipping costs may apply) or get them fulfilled at no cost through any local dealer.
Already Registered?
Want to check if your Big Green Egg is registered or verify your registration status? Simply click the button below and enter your email to look up your Big Green Egg product information.
The Fine Print
We offer a limited lifetime guarantee on the materials and structure of all the ceramic parts of the EGG. If you would like to reference the warranty terms for the various products and parts, download our Warranty Terms & Conditions for more information.
Limited Lifetime Warranty
- EGG
- Dome EGG
- BaseFire
- Ring Fire Box
Limited 5 Year Warranty
- Fire Grate
- Cooking Grid
- rEGGulator
- Band & Hinge Assembly with Handle
- Draft Door
Limited 3 Year Warranty
- ConvEGGtor
- Baking Stones
Limited 2 Year Warranty
- Chiminea
Limited 1 Year Warranty
- Temp Gauge
- Gasket
- Wood Mates
- Wood Tables
FAQ
Why has the warranty process changed?
You spoke, we listened! The new warranty process is a direct result of listening to feedback from our customers, dealers, and distributors to provide a better experience. We want to give our customers the option to get support on their preferred terms, whether online or in person.
I've registered my Big Green Egg years ago, am I still registered?
If you registered using an email, you are already set up to use the new warranty claim system. If you registered with a paper warranty card, please contact customer support to migrate your registration to the new system. You can check if you’re registered by starting a warranty claim with your email. If your email is recognized, it will show you an overview of all units registered to that email.
You can also lookup your registration on this page
I need to register my Egg. Where can I do so?
Please visit our registration page here to register your Big Green Egg.
I need to start a claim. Where can I do so?
Please visit our claim page here to start a warranty claim.
Why is warranty registration important?
By registering your Big Green Egg, you ensure your product is covered under our warranty, receive updates and important product information, and get access to special offers and promotions. Product registration is required to receive the limited lifetime warranty on your Big Green Egg.
Is there a deadline for registering my Big Green Egg for warranty coverage?
No, but we recommend registering immediately following a purchase. You will have no warranty coverage until you are registered.
Does the warranty cover both residential and commercial use?
The warranty primarily covers residential use. Commercial use warranty is one year. You can contact Customer Support for more information.
Can I transfer my warranty to a new owner if I sell my Big Green Egg?
No, the warranty cannot be transferred to the new owner. The warranty is only valid for the original owner with proof of purchase.
Does the warranty cover accessories and add-ons for the Big Green Egg?
Yes, accessories and add-ons are covered under their respective warranties, which may vary in duration. Please refer to the warranty terms and conditions for specific details.
Can I register multiple Big Green Eggs under the same account?
Yes, you can register multiple Big Green Eggs under the same account. Make sure to provide the necessary details for each unit.