Retail Operations Manager
Job Location
Atlanta, Georgia
Description
As the Retail Operations Manager, you will oversee and elevate the brand experience for our flagship retail store, culinary center, and soon-to-be-relaunched brand museum at Big Green Egg HQ. You will ensure operational excellence, create and document retail best practices, develop culinary center programming, and deliver memorable customer experiences that can then scale to the thousands of retailers who carry Big Green Egg around the world.
This position requires a strong operational retailer with a passion for grilling, strong leadership skills, and a proven track record in retail management and team development.
Responsibilities
Store Operations Management
- Develop and implement policies and procedures to optimize store performance and enhance the overall customer experience.
- Track and meet top-line and bottom-line revenue goals for both retail store and culinary center.
- Oversee the day-to-day operations of the flagship store, culinary center, and brand museum.
- Ensure efficient and smooth store operations, including inventory management, sales transactions, and customer service.
Personnel Management
- Allocate responsibilities, maintain shift schedules, and supervise personnel to ensure productivity and teamwork.
- Provide coaching, training, and performance feedback to team members to foster growth and development.
- Maintain a positive and collaborative work environment that encourages employee engagement and motivation.
Budget Management
- Develop and manage budgets for retail operations, including staffing, inventory, merchandising, and marketing expenses.
- Monitor expenses and financial performance to achieve revenue and profitability targets.
- Identify opportunities for cost-saving initiatives and revenue growth.
Culinary Center Programming
- Create & execute a culinary center calendar, including cooking classes, demonstrations, and special events.
- Work with culinary instructors, guest chefs, and volunteers to create engaging experiences for customers.
- Oversee the day-to-day operations of the culinary center, including purchasing, inventory control, and equipment maintenance.
- Document best practices for culinary events and demos to share with the distributor and dealer network.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
- Strong understanding of retail operations, including inventory management and customer service.
- Excellent leadership and team-building skills.
- Exceptional communication and interpersonal skills.
- Strategic thinker with a results-driven mindset.
- Proficiency in budget management and financial analysis.
- Passion for cooking and outdoor grilling (preferred).
Physical Work Requirements
Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects...
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