Location: Atlanta, GA

Job Description:

This role will manage an important multifaceted user feedback loop to keep our product team informed and on track creating premium products that align with user needs. This role will manage tools to gather user feedback and sentiment from open online forums, our own CRM databases, and hard-core egghead loyalists. This role will also continually assess the competitive landscape to keep the product team aware of movements in the competitive landscape and follow how users are responding to competitive products. All this information will need to be organized and presented clearly as it will play an important role in determining our product strategy. During the product development process the Lead User Researcher will be responsible for designing, organizing, recruiting, and executing qualitative and quantitative user testing. Summative research to validate we have met or exceeded performance and safety metrics with users will also fall under the responsibility of this role.

Job Duties/Responsibilities:

• Ability to create and execute effective studies that produce reliable data to meet the needs of the product strategy and product development.

• Using online tools and forums to monitor user needs and sentiments.
• Manage panels of users and potential interviewees.
• Designing surveys to gather information from users and potential users.
• Designing interviews for qualitative studies.
• Recruiting users that meet specific criteria for qualitative studies.
• Interviewing users on-site and off-site in a variety of contexts and locations.
• Expertise in live interviews and creating written survey questions without biasing the subjects’ answers.

• Expertise in behavioral science to help the team interpret nuances and irrationalities in answers and behaviors.

• Researching pricing tolerance with users
• Data visualization and parsing of data on different axis to offer a holistic view of the data collected.

• Present data and findings to the team.
• Organize and catalog past and ongoing studies so the data and findings summaries are accessible to team members.

• Provide keen insights to the team about user psychology and behavior.
• Help to define user needs that will go into PRD’s and drive design criteria.
• Ensure that products meet user needs and design metrics through user testing.
• Mange user testing and survey schedules and ensure that the product team has the necessary information necessary to meet development timelines.

• Understand principles of sustainability and help to design products to be more sustainable.

• Develop and maintain relationships with clients, general contractors, vendors, and suppliers.
• Cultivate and promote positive professional working relationships inside and outside of the company.
• Actively participate in team problem solving, process improvement, and decisions.
• Other duties may be assigned consistent with the job description.

Qualifications:

• BA/BS (or equivalent experience) in the field of psychology or relevant field such as UX research or social science with studies in the field of psychology.

• Demonstrated expertise in behavioral science.
• Demonstrated expertise with cognitive behavioral economics is a plus.
• 6+ years of experience in user research and behavioral science related to product development.

• Excellent communications and people management skills.
• Excellent writing and communications skills
• Ability to perform statistical analysis of data collected.
• Experience compiling, analyzing, and presenting complex data sets effectively to inform product design direction and strategy.
• Fluency in English
• Spanish is a plus.
• Proficient in MS Office.
• Strong troubleshooting skills.
• Natural curiosity, prone to ask “why not” try a new idea vs dismiss them.
• Knowledge of statistical software capabilities to facilitate analysis and distribution of data.

Physical Work Requirements: Sedentary Work

Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Our Pledge to Fostering an Inclusive and Safe Workplace:

Big Green Egg:  pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.